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As part of our standard compliance and risk-management procedures, all commercial transactions begin with a full KYC and due diligence process. Accordingly, we are required to verify the identity, corporate standing and authority of the prospective buyer or its duly authorized representative before disclosing any commercial information.

As a matter of company policy, we conduct commercial correspondence only through an email address on your company's own corporate domain. We do not release prices, product specifications, certificates of analysis, origin details or loading information to free webmail accounts.

Please send your enquiry from your corporate email address and provide the following information:

• Your company's full registered name, registration number and registered address
• The full name and position of the person submitting/signing the enquiry
• Complete KYC and corporate documentation for the buyer
• If you are acting as a buyer's representative or intermediary, a valid Letter of Authorization / Mandate confirming your authority to represent the buyer
• The identity and corporate details of the end buyer, where applicable
• Required quantity, delivery terms (Incoterms) and discharge port

Please note that where a representative or intermediary is involved, we must also be able to establish the representative's authority to act on behalf of the stated buyer. This is a standard requirement of our compliance and transaction-verification process.

Should you require a Mutual Non-Disclosure Agreement (NCNDA) before exchanging commercial information, we are prepared to execute one. Please indicate this in your response and we will arrange it alongside the KYC process.

In accordance with our company policies and established commercial protocol, we do not disclose or share company documents or commercial documentation on an open basis before the required procedural stages have been completed. If the process is allowed to proceed in accordance with our established protocol, the relevant documents will be exchanged at the appropriate stage. Under our confidentiality policy, such documents are presented only through bank-to-bank channels.

Once the required KYC documentation and commercial request have been received and reviewed, we will proceed with the next stage and, where appropriate, provide our formal commercial offer.